We had some waist buckles from last year that seemed to become brittle when they were moved too quickly from warm to cool areas. Keri's waist buckle had been one of those so she contacted me for help. See what she has to say...
I received my Beco Butterfly last fall, before my son was born, as a baby shower gift. It is the best carrier we have -- Elliot loves watching the world from its safety....Thanks for your time, and for making such comfortable, baby-friendly carriers.
As soon as I replied back to her she was so quick to say:
I really appreciate your prompt response and your willingness to replace the broken piece! It has been lovely dealing with you, and now I have yet another reason to recommend your carrier to everyone who compliments me on it. :)
And then we got to see her gorgeous son in their Ryan Beco Butterfly. Thanks for sharing, Keri! :)